Questions
Frequently Asked Questions
Short answers to common questions. If yours is not here, please call.
Who can book?
Our care is shaped around people with diverse hair needs and people with developmental disabilities. Requests can come from the person themselves, a family member, a support person, or a program. We review each request individually. If you are not sure whether we are the right fit, please call 609-775-8593.
Do you welcome autistic clients?
Yes. We welcome people with developmental disabilities, including autistic people, and we build each visit around the person: we listen first, ask before touching, and explain each step. You do not need to disclose a diagnosis to request a thoughtful, personalized appointment.
Do you work with different hair textures?
We offer personalized haircuts, braiding and styling for diverse hair needs. Tell us about the hair and what you would like in your request, and we will confirm with you whether we can help before anything is booked.
Can a support person attend?
Yes, where appropriate. A support person can join the visit. You can say who will be coming in the booking request, or tell us when we call to confirm.
Can I request breaks or quieter tools?
Yes. You can ask for breaks, a signal for pausing, or tools that are quieter or gentler, and we will plan around what you tell us. There is no extra charge for comfort considerations. We cannot promise that a visit will be free of distress, but we will go at your pace.
Is diagnosis disclosure required?
You do not need to disclose a diagnosis to request a thoughtful, personalized appointment.
What if I want to stop?
You are free to pause or stop at any time, and you do not need to give a reason.
Are home or program visits available?
We can request visits to private homes, group homes, residential providers, day programs and community organizations. They depend on availability, whether the location is suitable, travel, and approval. A request is not a confirmed appointment until we have confirmed it with you.
How are prices determined?
Prices and appointment lengths are confirmed individually, and prices are not published online. We will give you a quote before anything is booked. To ask about a price now, call 609-775-8593 or send a request.
Is a deposit required?
We have not confirmed deposit details online. Any deposit would be explained to you in your quote before anything is booked. To ask now, call 609-775-8593.
How do changes and cancellations work?
Please call 609-775-8593 as early as you can if you need to change or cancel. Our written booking and cancellation policy is still waiting for the owner's review, so we have not published notice periods or fees here.
Is the address a walk-in salon?
No. Our address (850 Carteret Ave, Trenton, NJ 08618-5310) is a business contact address. Please do not come without an appointment. call 609-775-8593 to confirm where appointments take place and whether mobile service is available for you.
Can I book by phone?
Yes. You never have to use the online form. call 609-775-8593 and we will take your request. Booking online is a request, and we will contact you to confirm it.